A receptionist is an essential member of a medical practice team, who performs various tasks such as scheduling appointments, registering new patients, managing records and ordering supplies. To work effectively in a medical setting, a receptionist needs specialised training that covers the specific skills and knowledge required for this role. This course aims to enhance the competence and confidence of frontline staff, the receptionist, who want to advance their career opportunities in the medical field.
• Customer Service and Communication
•Listening Skills and Dealing with Difficult Patients
• How to Start and End Your Day
• Patient Notes and Records
• Office Administration
• Basic Conditions of Employment