Designed to help healthcare practices manage outstanding accounts effectively while maintaining ethical and professional standards. Our course covers essential topics such as creating credit policies, avoiding bad debt, and implementing structured communication strategies for debt recovery. The course also explores pre-legal collection procedures, handling difficult debtors, understanding legal defenses, and navigating the ethical and legal aspects of debt collection. Additionally, it provides guidance on debt review, administration orders, credit listings, and when to involve debt collectors or attorneys. By completing this course, participants gain practical tools to protect cash flow, reduce financial risk, and uphold patient relationships.
• Credit Policies and the Role of the Accounts Department in a Medical Practice
• Planning an Effective Debt Recovery Programme
• How to Avoid Bad Debt
• Communication and Listening Skills
• Pre-Legal Collections
• Collecting Debt